fbpx Skip to main content

Last updated: 3/30/2018

Limited Warranty

CSL warrants that each Product will be free from any defects in materials and workmanship which cause the Product to fail to operate in accordance with the performance specifications set forth in the documentation accompanying the Product or on CSL’s website at www.creativestagelighting.com (the “Specifications”). If a Product fails to operate in accordance with this warranty CSL will provide replacement of the failed Product subject to the limited warranty terms and conditions set forth below.

Limited Warranty Terms and Conditions

CSL’s warranty is valid only for purchaser and is non-transferrable. If any Product covered by this warranty is returned by Purchaser in accordance with CSL’s Products Return Policy, within the warranty period, and upon examination CSL determines to its satisfaction that such Product failed to satisfy this warranty, CSL will, at its option, repair or replace the Product or the defective part thereof, or reimburse Purchaser for the purchase price. For purposes of clarity, “repair or replace the Product or the defective part thereof” does not include any removal or reinstallation costs or expenses, including without limitation labor costs or expenses. If CSL chooses to replace the Product and is not able to do so because it has been discontinued or is not available, CSL may replace it with a comparable product. This limited warranty only applies when the product has been properly wired and installed and operated within the electrical values, operating range and environmental conditions provided in the Specifications. This warranty does not apply to damage or failure to perform arising as a result of any Acts of God or from any abuse, misuse, abnormal use or use in violation of any applicable standard, code or instructions for use including those contained in the latest National Electrical Code, the Standards for Safety of Underwriters Laboratory, Inc., the standards for Safety of ETL Laboratories, or any other NRTL, the Standards for the American National Standards Institute or, in Canada, the Canadian Standards Association, etc. This Warranty shall become void in the event any repairs or alterations not duly authorized by CSL in writing are made to the Product by any person.

Third Party Warranties

With respect to products sold to the Purchaser by CSL but not bearing CSL’s name or sub-brand name, CSL MAKES NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, but will make available to the Purchaser upon request but only to the extent permitted by law and relevant contracts, the warranties of the manufacturer of the relevant product.

No Implied Warranties

THE WARRANTIES GIVEN IN THESE TERMS ARE THE ONLY WARRANTIES GIVEN BY CSL WITH RESPECT TO THE PRODUCTS AND ARE GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WHICH WARRANTIES ARE HEREBY DISCLAIMED. PURCHASER’S EXCLUSIVE REMEDY, AND CSL’S SOLE LIABILITY, FOR ANY NONCONFORMITY OR DEFECT IN ANY PRODUCT SHALL BE ONLY THOSE EXPLICITLY SET FORTH HEREIN. No agent, employee or representative of CSL has any authority to bind CSL to any affirmation, representation or warranty concerning goods sold by CSL and unless an affirmation, representation or warranty is specifically included herein or in CSL’s sales acknowledgement, it does not form a part of the basis of any bargain between CSL and Purchaser and shall not be enforceable by Purchaser.

Warranty for Exclusive Products

VMB, JB-Lighting, and other CSL exclusive products are warranted against failure in normal usage, when installed or used in accordance with the applicable instructions, due to defects in workmanship or materials.

Damage due to physical abuse, exposure to excess temperature or moisture conditions, foreign debris introduced into the device by any means, or misapplication is not covered by this warranty. No product will be covered by this warranty if its serial number has been deleted or altered in any way. This warranty does not apply to the cost of installation, cost of removal, consequential or concurrent damages. Creative Stage Lighting, Inc.’s (CSL) sole obligation under this warranty shall be, at its option, the free repair or free replacement of any product or part which is found to be defective upon the return of said component. The customer is responsible for the costs of shipping to the repair center in North Creek, New York. At CSL’s option, parts may be shipped in order to have the customer repair the fixture onsite, if customer is deemed properly trained to conduct repair. In this case, components must be returned within 30 days of the occurrence of the defect to receive a credit for the defective component/part.

If non-warranty repair is required the customer will be notified and will be billed at a rate of $90 per hour upon customer approval to proceed.[1]

As a courtesy to our customers, Creative Stage Lighting, Inc. has a limited supply of loaner equipment available. CSL will make reasonable efforts to minimize your downtime on warranty claims, limited by circumstances not within CSL’s control. If CSL provides loaner equipment, the product in need of repair must be received by CSL’s North Creek, New York office no later than the one week after receipt of loaner equipment (if possible sooner). In the event, after evaluation, it is determined that the product failure was caused by misuse as stated in paragraph one then a rental cost for the price of the loaner will be assessed for the full rental period. Customer must return the loaner equipment for receipt by CSL no later than the one week after receipt of the repaired product. Any failure to meet these deadlines may result in a rental charge for use of the loaner equipment for each extra day the return of the loaner equipment is delayed. All freight/shipping charges for loaner equipment such be the responsibility of the customer.

The warranty is valid for a period of time specified below from the invoice date of the sale by Creative Stage Lighting, Inc.

  • JB-lighting: 12 months
  • Dura-Flex and Dura-Flex Assemblies: 24 months
  • Entertainment Power Systems: 12 months
  • VMB: 24 months

Used Gear Warranty

Used gear purchased from Creative Stage Lighting is covered by a 30 day parts warranty. Glass gobos and dichroic filters are not guaranteed against breakage or scratches to coating. To initiate a warranty claim, please supply an invoice number for verification of purchase and purchase date when contacting us.

Service and Repairs Warranty

Service and repairs performed by Creative Stage Lighting are covered by a 60-day warranty on labor.

  1. In lieu of any warranty, condition or liability implied by law, the liability of the Company in respect of any defect in or failure of the goods supplied, or for any loss, injury or damage attributable thereto, is limited to making good by replacement or repair, at the option of the Company, defects in the goods of the Company’s manufacture which, under proper use, arise solely from faulty materials or workmanship within twelve months after the goods were first dispatched. Provided always, that unless otherwise agreed in writing, such defective parts are returned at the Buyer’s expense to the Company’s works. Any labor costs involved in refitting will be chargeable to the Buyer. In the case of goods not manufactured by the Company these benefits shall be limited to the extent of the guarantee given to the Company in respect thereof by the manufacturer.  ↩

  2. Terms subject to change – please ask for a current quote.  ↩