Terms and Condition of Sale
Upon placing your order, Creative Stage Lighting will issue you an order number. Please refer to this number whenever contacting CSL for additional information.
Many products are UL Listed, UL Recognized, ETL, or CSA approved. Please call for details. Material Safety Data Sheets (MSDS) are applicable on some products. These are available upon request. A $10 fee will be applied to all reshipments of orders returned to CSL as undeliverable. A $55 fee will be charged for any check returned. A $24 fee will be charged for all incoming wire transfers. These fees are to recover our actual bank charges.
We accept Visa, Mastercard, Discover, and American Express, or COD until a line of credit is established. All pricing shown is based on cash transactions. CSL reserves the right to have slightly higher pricing for credit card purchases. Any credits issued to charge cards not necessitated by CSL will be subject to the 4% service charge from the card processor.
We ship via Common Carrier, UPS, Federal Express, or your specified method.
Count and inspect all packages carefully before signing the driver’s receipts. Any claim for visible damage and concealed damage should be filed immediately with the carrier. If a shortage in the contents of a package should be suspected, please contact CSL immediately.
No claims will be allowed after three working days from the receipt of the shipment. CSL will assist you in making a claim with the carrier in the event of a loss or damage.
All returns must first be issued an RA # by CSL which must be shown clearly on return packaging. All returns must be prepaid with a letter indicating the reason for return and the invoice number. All returns are subject to a restocking fee. No returns will be allowed after ten working days of the return authorization date.
CSL cannot accept returns for:
- Custom cable assemblies
- Custom road cases
- Customized hoists and motor control
To the fullest extent permitted by law, Purchaser agrees to indemnify, defend and hold harmless CSL from and against any and all suits, actions, liabilities, damages, professional fees, including attorneys’ fees, costs, court costs, expenses, disbursements or claims of any kind or nature for injury to or death of any person or damage to any property (including loss of use thereof), any reproduction, display or performance of any copyrightable material, or any other claim which may be made against Purchaser arising out of or in connection with the use of equipment pursuant to this agreement from CSL to Purchaser and/or CSL’s performance of any work for itself or any third party using equipment rented to CSL pursuant to this agreement, and extending to any use of the equipment rented pursuant to this agreement by Purchaser’s agents, servants, subcontractors or employees, or the use by Purchaser, its agents, servants, subcontractors or employees, of any premises or facilities, or part thereof, of the Purchaser. This agreement to indemnify specifically includes full indemnity in the event of liability imposed against the Purchaser without any negligence or fault on the part of CSL and solely by reason of statute, operation of law or otherwise. In the event any negligence or fault is assigned or apportioned to the Purchaser, this agreement specifically includes partial indemnity of Purchaser, but limited to any liability imposed over and above that percentage attributed to the Purchaser.
CSL continually engages in research related to product improvements. New materials, production methods, and design refinements are introduced into existing products without notice as a routine expression of that philosophy. For this reason, any current CSL product may differ in some respect from its published description, but this will always equal or exceed the original design specifications unless otherwise stated.
Any person using equipment sold by CSL is personally responsible for obtaining expert instruction in its use, for learning the proper techniques involved, assumes all risks, and accepts complete responsibility for any and all damages and injuries of any kind. All information provide to equipment or its uses is provided solely to assist the customer in making purchasing decisions.